Shipping & Returns
At Support Base, we understand the importance of a smooth and hassle-free shopping experience. That's why we have implemented a comprehensive shipping and returns policy to ensure your satisfaction. Read on to learn more about our shipping process and how we handle returns.
Shipping
We offer fast and reliable shipping to customers. Our dedicated team works diligently to process and ship your order as quickly as possible. Here's what you need to know about our shipping process:
- Processing Time: Once you place an order, please allow 1-3 business days for our team to process it. During peak seasons, processing times may be slightly longer, but we always strive to get your order out as soon as possible.
- Shipping Time: The estimated shipping time will depend on your location. Please note that international orders may be subject to customs clearance procedures, which can cause additional delays.
- Tracking: Once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment online.
Returns
We want you to be completely satisfied with your purchase from Support Base. If for any reason you are not happy with your order, we offer a straightforward returns process. Here's what you need to know:
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that certain items, such as personalized or custom-made products, may not be eligible for returns.
- Return Process: If you wish to return an item, please contact our customer support team within 14 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions.
- Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Frequently Asked Questions (FAQ)
Q: How long does shipping take?
A: The shipping time will vary depending on your location. Please refer to our shipping information above for more details.
Q: Can I track my order?
A: Yes, once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment online.
Q: What if I receive a defective item?
A: If you receive a defective item, please contact our customer support team within 14 days of receiving your order. They will assist you in resolving the issue and provide you with a replacement or refund, depending on the circumstances.
Q: Can I return personalized or custom-made products?
A: Unfortunately, personalized or custom-made products are generally not eligible for returns unless there is a mistake on our part or a defect in the product. Please contact our customer support team for further assistance.
If you have any other questions or concerns regarding our shipping and returns policy, please don't hesitate to contact our customer support team. help@supportbasellc.com
We are here to assist you and ensure your shopping experience with Support Base is a positive one.